Yes. Upon successfully completing registration, you are ready to start shopping! We will immediately begin accepting all of your merchandise.

Please ensure that all of your shipments include the address of the BluePostal warehouse and your unique suite/BPM number. Any packages shipped to us with an incomplete or inaccurate address will result in delays.

No. BluePostal provides you with a street address, not a P.O. Box. You will receive a complete street address with a unique suite number.

Operating hours at the Miami Lakes warehouse are:

• Monday to Friday: 9:30am to 6:00pm
• Saturday: 10:00am to 2:00pm
• Closed: Sundays and U.S. Public holidays

Operating hours in Nassau are:

• Monday to Friday: 9:30am to 6:00pm
• Saturday: 10:00am to 2:00pm
• Closed: Sundays and Bahamian Public holidays

Enter your BluePostal address as the Shipping Address whenever you buy from U.S. online stores.

To find your BluePostal address, sign into your account, go to My Account Links → Profile Details → BluePostal Address.

When you sign into your BluePostal account you can:

1. Check if your merchandise has been received.
2. Create a ship request.
3. Check the status of your shipments.

Note: You will receive an email notification when a properly addressed package is received or when a package is available for collection.

A merchant or seller invoice is a document that shows the price you paid for the merchandise you purchased. It should also include a clear description of the items, along with item values and totals.

Many merchants automatically email a copy of your invoice after your purchase is completed, such as an order confirmation.

You can also log into the merchant's website and review your order history. If neither method works, contact the merchant's customer service department.

Each package is shipped from your merchant with a unique carrier tracking number, such as FedEx or UPS. That tracking number is uploaded to your BluePostal account along with the package and photo.

If the photo does not provide enough detail to identify the package, compare the merchant's tracking number with the tracking number posted to your BluePostal account to determine which invoice should be uploaded.

Many merchants split online orders into multiple packages. Each shipment will arrive with its own tracking number.

Compare the tracking number from your merchant order with the tracking number shown on your BluePostal account to determine which portion of the overall invoice applies to that package.

For additional assistance, contact the customer service team.

Even if an item is a gift, Bahamas Customs requires a value to be assigned to the package for clearance purposes.

Please contact the customer service team for assistance.

Yes. If your invoice is in another currency, the prices will be converted into U.S. dollars using the current exchange rate.

BluePostal observes U.S. business days of Monday through Friday. Although packages are received and customer service is available six days per week, packages are shipped only on business days.

Once your ship request has been successfully created by the specified cutoff time, express shipment transit time is typically 1–2 business days, excluding weekends.

The payment cutoff time is 5:00pm Monday through Friday and 2:00pm on Saturdays.

Dimensional weight applies when a package is large in size but relatively light in actual weight. You should compare dimensional weight with actual weight; the greater value determines the shipping cost.

Dimensional weight is calculated as:

Items such as comforters, pillows and plastic bumpers often have high dimensional weight. In some cases, boat shipping may be more economical than air shipping.

Shipping costs are calculated and charged when the ship request is created.

1. Log into your account.
2. From your BluePostal Suite, click Add to Cart next to your package. The package must be in Ready status.
3. Open the cart and click Proceed to Checkout.
4. Select your shipping method and domestic handling method.
5. Enter payment information or select a stored card.
6. Accept the Terms & Conditions and click Place Order.

1. Log into your account.
2. Add the Ready package to your cart.
3. Proceed to checkout.
4. Select Local Delivery as your domestic handling method.
5. Enter the delivery address.
6. Enter payment information or select a stored card.
7. Accept the Terms & Conditions and click Place Order.

• At checkout while creating the ship request.
• In the Orders section of your account by opening the relevant order.

1. Log into your account.
2. Open the Orders section.
3. Locate the desired order.
4. Click its ID number.

You can then review:

• Original tracking numbers
• Billing details
• Payment method
• Shipment method
• Pickup location, if applicable
• BluePostal tracking numbers

Common reasons include:

• There are no packages on your account.
• Billing is incomplete. The package must be in Ready status before a ship request can be created.

Packages are consolidated by rate. When multiple packages are added to the cart during checkout, the total chargeable weight is automatically consolidated as though the packages were one shipment.

Bill for Me allows you to upload your invoice and ask the BluePostal billing team to complete billing for you.

1. Sign into your BluePostal account.
2. Open the package you want billed.
3. Select the Bill for Me tab.
4. Click Confirm or upload receipt and upload the saved invoice.
5. Click the button again to submit the billing request.

Once billing is completed, an automated confirmation email is sent. The package will also show Ready status.

Yes. While the package is in Upload Receipt or Billing Pending status, you may upload multiple attachments one at a time.

The Urgent Billing feature allows you to skip the normal billing queue for faster service.

1. Go to your Suite.
2. Open the package.
3. Open the Bill for Me tab.
4. Check the Skip Queue box and upload your receipt.

Urgent billing can only be completed during normal operating hours.

BluePostal operates a cashless platform. You can pay at checkout using Visa or MasterCard credit and debit cards.

1. Log into your BluePostal Miami account.
2. Open My Account Links → Profile Details.
3. Select the Stored Cards tab.
4. Click Add Payment Method and enter your card details.

You may also save a card during checkout by selecting the option to save the card for future use.

Possible reasons include:

• The uploaded receipt does not match the package.
• The receipt is incomplete or does not show all item descriptions and values.

The billing team normally adds a note explaining the reason. You can review the note from your Suite or on the individual package page.

Packages received without a suite number or with an incomplete name are placed in a holding suite for safekeeping until the owner is identified.

If a package has not appeared on your account, contact customer service for assistance.

No. BluePostal cannot export controlled substances or items containing controlled substances.

If flagged, BluePostal charges a minimum fee of $150 for items requiring dangerous-goods or hazardous-material handling for international transport.

Common examples include perfume, nail polish, glue, paint and batteries.

Please contact the support team before attempting to purchase or ship perishables.

No. BluePostal does not provide temperature-controlled or humidity-controlled facilities.

Yes. For security reasons, every package is subject to be opened when it arrives at the BluePostal facility.

Shipments are insured for their declared value unless you opt out. You can opt out by selecting No next to Return Fee Guarantee at checkout.

If you decline shipment insurance, you may not file a claim for package damage or loss.

This represents insurance coverage on your package or packages at checkout.

Contact the support team immediately to begin the claims process.

For missing items:

1. Provide the tracking number and item description.
2. Provide the merchant invoice or receipt.

For damaged items:

1. Provide the package tracking number.
2. Provide clear photos of the damaged item.
3. Provide clear photos of the inside and outside of the package.

BluePostal may request that the damaged item and original packaging be returned for further review.

Registered mail sent through the U.S. Postal Service without a tracking number is logged in the mail room rather than automatically uploaded to your account.

It must be specifically requested through customer service. Delivery of mail to the U.S. warehouse can take up to two weeks, and sometimes longer depending on the carrier.

All customers receive five days of free storage.

After the free-storage period, storage is charged at $1 per package per day until the package is shipped, discarded or returned to sender.

Packages remaining in storage after 60 days are automatically discarded.

BluePostal does not sell or give away member information. Member privacy is treated as a high priority.

Additional details are available in the Privacy Policy.

Yes. From the email address associated with your account, send an authorization email to authorize@bluepostal.com.

Include your BP number and the full name of the person authorized to collect your package. That individual must present government-issued identification when visiting the store.

BluePostal receives packages Monday through Saturday during business hours. The receiving team works to enter packages into customer accounts within 24 hours of arrival.

If your package has not appeared, contact customer support and have your tracking number available.

Add BluePostal to your email Safe Senders list so important account messages are not filtered as spam.

BluePostal sends notifications when packages are received, ship requests are processed, packages become available for collection, and other important status changes occur.

If notifications are not arriving, you can also log into your account to review package and order statuses.